FAQs


Do you accept credit and debit cards?

We do accept credit cards, and you do not need a PayPal account. Under the blue PayPal Credit button you will see four badges for Visa, Mastercard, AMEX, and Discover. Simply click on the badge that corresponds with your credit or debit card, and enter your card information there. The payment will be processed on PayPal's secure web server. 






How long does it take to ship my order?

Your order will ship within 1-2 business days once the payment has been processed. However, our goal is to ship your items by end of business day.


Can I machine wash my silk?

Hand washing your silk using cold or cool water is recommended but, machine wash is possible. It is highly recommended that all silk be placed in a mesh delicates bag before dropping your silk into the machine using a mild detergent. No softeners, no bleach and no enzymes. Enzymes found in most commercial detergents will breakdown and damage silk fibers. Placing your silk in a delicates bag will avoid any pulling or tugging that may take place by the agitator. 


What is silk momme weight?

Silk momme refers to the weight of a piece of silk fabric measuring 100 x 45 yards. The higher the momme, the more substantial and long-lasting the silk fabric will be. This also means a larger amount of silk was used during the weaving process. 


What is the momme weight for Phoebe Luna silk scarves?

Phoebe Luna uses 12 momme silk weight for our mulberry silk custom designed scarves. For our customers who use Phoebe Luna Silk Scarves for their hair care needs, 12 momme weight will allow enough air to pass through the scarf in order to enable baby hairs, edges, and hairstyles to set. This momme weight also increasing the chances of your silk scarf staying put when used at night. 


What is satin and is it silk?

Satin refers to a type of textile weave that leaves a high luster sheen on one side while appearing dull on the opposite side. Traditionally, satin was made from silk causing it to be very expensive. In modern times, satin has been made from synthetic fibers such as polyester and nylon. All Phoebe Luna products are made from 100% pure silk.





Emeralds Long Silk Scarf

Emeralds Long Silk Scarf

Let the rich beautiful colors help bring out your inner goddess. Add a pop of color to an outfit, create a new..

$29.00

Ivory Silk Pillowcase

Ivory Silk Pillowcase

Do not spend another night sleeping on a cotton or hot polyester satin pillowcase. Once you try our all natura..

$45.00

Amethyst Long Silk Scarf

Amethyst Long Silk Scarf

We know how hard it can be to find a great scarf for your hair care needs. Not only searching for the right si..

$29.00

Pink Lotus Long Silk Scarf

Pink Lotus Long Silk Scarf

Made from 100% mulberry silk, our scarves will assist in achieving a silky smooth appearance while locking in ..

$29.00