Refunds & Returns


Thank you for your purchase! We hope you are happy with your new silk, however, if you are not completely satisfied with your purchase, you may return it to us within 30 days for a full refund or exchange. Please see the information below for more details.


Returns

All returns must be postmarked within thirty (30) days from the purchase date. All returned items must be in new, unused condition, with all original tabs, labels, hang tags, and or packaging.

To return an item, please email us at customercare@lovephoebeluna.com in order to obtain a Return Merchandise Authorization (RMA) number. After receiving the RMA number, place the item/items securely in its original packaging, and mail your return to the following address: 


Phoebe Luna
P.O. Box 801252
Santa Clarita, CA 91380


Original shipping charges and return delivery charges are non-refundable. Returns must be shipped by the United States Postal Service (USPS) with a tracking number included for the return package. Tracking is included for all first-class parcel and Priority Mail packages. Phoebe Luna is not responsible for any lost return packages.


Exchanges

For any exchange deliveries, there will be a small freight charge associated with the exchange delivery.


Refunds

After receiving your return and inspecting the conditon of the item/items, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email once your return has been processed. 


Exceptions

For defective or damaged products upon receipt, please contact us at (661) 724-6195 in order to arrange a refund or exchange.

Please note, items must be unused and in its original packaging.


Questions

If you have any questions concerning our return policy, please contact us at:
customercare@lovephoebeluna.com.